Terms and Conditions
Privacy
In compliance with the Personal Data Protection Act 2010 and its regulations,your privacy is taken seriously at Ticktee. We will not give out your personal information to any third parties whatsoever. All information collected is used for our own purposes ONLY and will not be disclosed to anyone outside our organization. This covers all personal information including email addresses. We do respect your privacy rights.
E-mail Lists
When you register your product with us, we collect e-mail addresses of our customers in order to serve them better. If a patch or update for any of our software products is released, we can then notify you. Also, from time-to-time, we introduce new products and we will send notification of these new products to you. Any and all information collected by us is for the strict internal use of Ticktee. Any and all information provided to Ticktee will never be sold, lent, or given to a third party.
Cookies
To enhance your experience with our site, some of our web pages may use “cookies.” Cookies are small text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at our site. However, once you choose to supply this site with personally identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site). We also may use cookies to offer you products, programs, or services.
Secure Shopping Guarantee
The e-commerce area of our site is secure. This means that any information you send us is protected by encryption to prevent unauthorized access to your information.
Remember to Sign Out
To further prevent unauthorized access to your account, remember that, after you sign in, you should sign out once you have
1. completed your transaction
2. completed managing your account, or
3. decided to step away from your computer.
Anyone who accesses your computer after you have signed in but before you have signed out can access your account.
Delivery Information
Ticktee delivers to all states in Malaysia. We use Ninjavan for most of our online orders . Ninjavan is able to deliver overnight to most cities and towns in the Peninsular Malaysia, however you should allow 1-2 business days in case any unexpected delays. East Malaysia (Sabah & Sarawak) orders may often take 2 to 3 extra days, so please allow 3 to 4 business days for delivery.
We will provide the Ninjavan tracking number in the customer’s account once we sent out the goods so that you can check with Ninjavan if necessary.
Return Policy
Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been pick-up, open or unopened and so on.
For items that is verified and agreed by ticktee.com that the faulty or defective items are a result caused by factor (such as during delivery), these items will be available for exchange for the same item. These items must be hand carry to ticktee.com Pick Up And Payment Center. No shipping back of such items will be entertained.
Under certain circumstances, products that need to send back to supplier (local or oversea) might incur handling and other service charge. These charges are to be paid by the customer in the case of such items are defective as a result due to error by the customer. If the reason for your return is due to our error, there will be no charges of any sort.
Any other cases that qualify for an exchange and return will incur a re-stocking fees.
Important Note:
- All refund or exchange for any items purchased must be returned to us within 3 working days upon receiving of the products ordered (pickup or delivery). No further dispute will be entertained after 3 working days.